Shipping policy
Shipping Policy
This Shipping Policy explains how MTP Commerce processes and delivers orders within the United States. We currently offer domestic shipping only.
Order Processing
Orders are generally processed on the next business day after they are placed and payment is authorized. Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time. Orders may require additional review when payment, address, inventory, or fraud-prevention information needs verification.
Shipping Options and Charges
- Standard Shipping: $8.00
- Free Standard Shipping: available on qualifying orders of $50 or more
- Express Shipping: $15.00
Available shipping options and the final charge are shown at checkout. Free shipping applies to Standard Shipping only and does not convert an order to Express Shipping.
Estimated Transit Times
- Standard Shipping: approximately 3 to 5 business days after processing
- Express Shipping: approximately 1 to 2 business days after processing
These timeframes are carrier transit estimates, not guaranteed delivery dates. Weekends, holidays, severe weather, peak-volume periods, carrier disruptions, remote destinations, and other circumstances outside our control may affect delivery.
Tracking
When tracking is available, we will send tracking information to the email address provided with the order after the shipment is prepared. Tracking updates are provided by the carrier and may take time to appear or refresh.
Address Accuracy
Please verify the shipping address before submitting your order. MTP Commerce is not responsible for delays or delivery problems caused by an incomplete or incorrect address supplied by the customer. If you notice an error, contact info@mtpcommerce.com immediately. We will try to help before processing or shipment, but an address change cannot be guaranteed once fulfillment has begun.
Delays
Processing and transit estimates are provided in good faith but are not promises or guarantees. MTP Commerce is not responsible for carrier delays or events outside our reasonable control. If a significant known issue affects your order, we will provide available information when reasonably possible.
Lost or Missing Packages
If tracking does not update, a package appears lost, or delivery is shown but the package cannot be located, please first check the delivery area, household members, neighbors where appropriate, and any carrier notice. Then contact info@mtpcommerce.com with your order number. We will review the shipment information and, when appropriate, assist with a carrier inquiry. Any resolution will depend on the circumstances, carrier findings, and applicable law.
Damaged Packages
If an order arrives damaged, contact info@mtpcommerce.com promptly with your order number and clear photographs of the item and packaging. Keep the product and packaging until we complete our review. Damaged, defective, or incorrect items are handled in accordance with our Return & Refund Policy and applicable law.
Undeliverable and Refused Packages
If a package is returned because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, or another issue outside our control, we will review the order after it is returned to us. Additional shipping charges may apply if you request reshipment. Original shipping charges are normally non-refundable for refused or undeliverable packages, except where required by law or where the return results from our error.
Contact Us
MTP Commerce
Email: info@mtpcommerce.com