Refund policy
Return & Refund Policy
At MTP Commerce, we want you to shop with confidence. This policy explains when returns and refunds are available and how to request them.
Return Window and Eligibility
Eligible items may be returned within 30 days of delivery. To qualify for a standard return, an item must be unused and unopened, in its original condition, and in its original packaging, with any seals, tags, accessories, and included materials intact. Proof of purchase is required.
Beauty, Skincare, Cosmetics, and Personal Care Items
For hygiene and product-integrity reasons, opened or used beauty products are not eligible for standard returns. Beauty, skincare, cosmetics, makeup, personal care, and hygiene products cannot normally be returned after they have been opened, used, tested, altered, or after a protective or safety seal has been removed. This restriction does not apply when an item arrives damaged, defective or incorrect, or where applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at info@mtpcommerce.com and include:
- Your order number;
- A description of the issue;
- Clear photographs of the item; and
- Photographs of the packaging, when relevant.
We will review the information and provide an appropriate resolution, which may include a replacement, refund, or other remedy available under applicable law.
Items Not Eligible for Standard Returns
- Opened, used, or tested beauty, skincare, cosmetic, makeup, personal care, or hygiene products;
- Items with a removed or broken protective or safety seal;
- Items showing wear, alteration, misuse, or customer-caused damage;
- Gift cards; and
- Items clearly marked Final Sale before purchase.
Final Sale items remain eligible for review if they arrive damaged, defective, or incorrect, or where applicable law provides otherwise.
Return Authorization
Before sending anything back, email info@mtpcommerce.com with your order number and reason for the return. We will provide return instructions if the item is eligible. Unauthorized returns are not accepted and may be returned to the sender.
Return Shipping and Original Shipping Charges
For an approved change-of-mind return, the customer is responsible for return shipping. We recommend using a trackable shipping method. Original shipping charges are non-refundable unless the return results from an item that was damaged, defective, or incorrect, or unless required by law.
Refunds
After we receive and inspect an eligible return, we will notify you of the decision. If approved, the refund will be issued to the original payment method. Your bank, card issuer, or payment provider may need additional time to post the refund.
Cancellations
Cancellation requests must be emailed to info@mtpcommerce.com as soon as possible. We will make reasonable efforts to cancel an order before it enters processing or ships. Once processing or shipment has begun, cancellation may no longer be possible.
Exchanges
We do not offer direct exchanges. If an item is eligible under this policy, you may return it and place a new order for the preferred product, shade, size, or variation.
Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate delivery address. If a package is returned because of an incorrect or incomplete address, refusal of delivery, or another delivery issue outside our control, any refund or reshipment will be reviewed after the package is returned to us. Additional shipping charges may apply to reship the order.
Your Legal Rights
Nothing in this policy limits any non-waivable rights or remedies available to you under applicable consumer protection law.
Contact Us
MTP Commerce
Email: info@mtpcommerce.com